In a boost for brick-and-mortar drugstore chains, J.D. Power says customer satisfaction remains high for pharmacies and the retail health services they provide.
The independent analysis by J.D. Power comes as Amazon begins to enter the U.S. pharmacy business, buying the online pharmacy PillPack earlier this summer in what some see as a potential threat to drugstore chains.
But J.D. Power’s average customer satisfaction score of 847 on a 1,000-point scale for brick and mortar pharmacies is good news for Walgreens Boots Alliance and CVS Health as they forge ahead with the strategies of adding more healthcare services inside their brick-and-mortar stores. Such scores compare with other industries J.D. Power deems "high scoring" like direct banks, property and casualty insurance companies and "full-service investment advisors," J.D. Power said.