re: The Disappearing Doctor

Updated: May 31, 2018

Reed Abelson’s and Julie Creswell’s treatment of quandaries in healthcare delivery (“The Disappearing Doctor: How Mega-Mergers Are Changing the Business of Medical Care,” April 7) advances a crucial debate about America’s quest to find cost-efficient care. Their theme of the “disappearing doctor” is spot-on but needs amplification as to why, specifically: Physicians are overqualified to treat most needs of most patients. Their service, in aggregate, exemplifies inefficiency and waste.

We know this to be true, as physicians and founders of of ZOOM+Care, a healthcare organization with 36 total-care, on-demand clinics in Portland and Seattle. Make no mistake: We have our doctors. But most of our millennial-age customers direct their care from smartphones and only see a credentialed primary care doctor or specialist on-site when they truly need to. Our customer’s health outcomes, meanwhile, are positive, because we keep track

\It will be important going forward that providers, insurers and regulators agree on a few basic things as our healthcare system undergoes much-needed overhaul. As physicians we wish for a functional, robust healthcare system as much as anyone, even if it means recasting our roles and changing popular expectations.

Dave Sanders, MD and Albert DiPiero, MD, MPH

Drs. Sanders and DiPiero of Portland, Oregon, are the founders of ZOOM+Care, a on-demand health platform in the Pacific Northwest.

Recent Posts

See All

Hi from HIMSS19!

By Albert DiPiero MD MPH I am at the annual HIMSS meeting in Orlando Florida this week. HIMSS is the Healthcare Information and Management Systems Society. A few quick thoughts: The sheer volume of he

CVS explores new concepts in healthcare

By Albert DiPiero MD MPH CVS - the drug store chain which is also one of America's largest retailers - is not waiting to see what Amazon is up to. CVS is pushing ahead transforming itself from retail

Amazon health venture hires CTO

By Albert DiPiero MD MPH The joint healthcare venture between Amazon-Berkshire Hathaway-JP Morgan Chase (ABJ) just announced the hiring of Serkan Kutan as its CTO. Mr Kutan was most recently chief tec