A hospital administrators imagines out loud what would change if Jeff Bezos ran his hospital.
His best insights are around the prevailing doctor/hospital mindset:
"If patients complain about an undesirable outcome, the first thing many clinical leaders do is defend the process that drove the outcome, so long as they followed protocol." The author imagines that Mr. Bezos would take a different tack: "Instead of swearing by adherence to protocol, we should examine the process itself to see if it can be improved. Do we own the process or does it own us?" - Sanders DiPiero